How can we help you?
Find answers, get in touch, or browse our help topics.
Account & Security
Login issues, verification, privacy settings, and profile controls.
Trips & Matching
Finding your route, connecting with co-travelers, and trip privacy.
Chat & Safety
Using in-app chat, block & report, and community guidelines.
App & Technical
Download issues, app updates, notifications, and troubleshooting.
Frequently Asked Questions
How do I verify my profile?
You can verify your profile through mobile authentication and optional ID badges. Go to your profile settings and follow the verification steps.
Is my personal information visible to others?
No. Your profile is shown only to travelers on the same route and date. You control what you share and can hide your profile at any time.
How does route‑based matching work?
You add your coach or train journey details — date, route, and timing. The app shows you confirmed travelers on the same route so you can connect.
What should I do if I encounter inappropriate behaviour?
Use the instant block and report tools. Our 24/7 moderation team reviews all reports to keep the community safe.
Still need help?
Our support team is here to assist you. Reach out anytime.
📧 Email us at:
convoyconvos@gmail.com
We aim to respond within 24 hours.